Hiring - Business Analyst with Retail Branch and Teller Operations - Cleveland, OH

Job Tittle: Business Analyst with Retail Branch and Teller Operations

Job Type: C2C/ W2 Contract

Location: Cleveland, OH

• Influences a cross-functional team in optimization of application capabilities & business processes.
• Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs).
• Utilize industry trends to influence requirements for new application features and enhancements that are consistent with strategic priorities.
• Identify the business needs of the users, outline potential solutions, and translate business requirements to an appropriate format for requirements including user stories/acceptance criteria, process flows, data mapping (source to target mappings), functional and non-functional requirements to convey with appropriate level of detail to the development team.
• Responsible for maintaining requirements documentation in standard formats and repositories ensuring traceability between scope, feature, functional requirements
• Collaborates with users, vendor, and development team members to deliver the best technical solution which meets the business requirements​.
• Liaison to obtain clarification for development and testing teams on intended functionality / user stories.
• Significantly contributes to the design process to ensure it supports business requirements and an optimized user experience.
• Capture requirements for a highly complex system and/or multiple systems across multiple stakeholders; understands and applies the SDLC to the execution of deliverables.
• Translate business requirements into technical requirements considering multiple users, risks, and/or impact scenarios and convey with appropriate level of detail to the development team.
• Apply expertise of the business and its trajectory and work with technical and business teams to support business objectives and align to the roadmap.
• Work with QAS to develop project testing strategy. 
• Support and/or participate in user acceptance testing to ensure quality in application releases and user experience.
• Advises on security, risk management, and IT process principles and escalate to appropriate team(s) as needed. 
• Partners effectively with security and risk teams to ensure tech portfolio changes adhere to standards.
• Active participation in Agile squad ceremonies, utilize Agile principles, and tools (Confluence, JIRA).
• Actively contributes and leads BA Center of Excellence efforts in evolving requirements analysis and management practices

Required Skills:

• 10+ years of experience working as a Business System Analyst or related IT roles
• Min 3 years of Operations experience as Teller using Argo Teller21 platform, OLDs or equivalent exposure to retail branch Teller operations and systems
• Familiarity with Alogent Front Counter or other check processing and GL reconciliation processes for Retail Branches
• Excellent analytical skills
• Must be able to familiarize with and be hands on with the software application platform(s) supported by the squad
• Must be able to familiarize and understand technical implementation of the software application platform(s) and bridge the gap between business and technology
• Ability to work in a group/team setting.
• Ability to work independently with minimal direction.
• Takes accountability/responsibility for tasks and actions
• Excellent written and verbal communication skills
• Strong collaboration skills and team player with positive attitude
• Familiar with Agile, Scaled Agile Framework and Waterfall concepts
• Experience working in agile squads
• MS Suite proficiency Word, Excel, PPT
• Experience with Agile methodology
• Experience using JIRA and Confluence
• Business Analysis deliverable in the form of use cases, process flows, data mapping documentation
• Ability to break down complex concepts into simple and digestible requirements
• Execute Design thinking, Systems thinking when developing requirements artifacts
• Must be driven to deliver quality and have attention to detail
• Familiarity with mainframe, batch and real time (REST, Kafka or other)

Preferred Skills:

• Bachelor’s degree preferably in IT / Computer Science
• Experience in Retail Branch and Teller Operations
• Certifications (CBAP, agile certifications)

Thanks & Regards