Hiring - Sr. ServiceNow BA - Chicago, IL

Job Tittle: ITSM Service Now Sr. Business Analyst

Location: Chicago, IL (Hybrid Onsite 3 days)

Duration: 6 months with possible extension

Top Skills Details

1. Strong ITSM ServiceNow Business Analyst experience working with cross functional teams
2. Ability to hit the ground running with creating and reviewing; (1) processes (2) documentation (3) workflows
3. Exceptional communication skills to collaborate and enforce policies across an organization

Job Description:

• Provide a source of connection between business needs and IT initiatives to understand organizational efforts and IT implementations and how they work to serve each other.
• Analyze and document current ITSM processes, identifying areas for improvement and developing strategies to optimize service delivery.
• Serve as the subject matter expert (SME) on ITSM frameworks and processes such as ITIL, Service Now, Change Management, Problem Management, and Software Onboarding.
• Facilitate communication and collaboration between IT and business stakeholders, ensuring that ITSM initiatives are aligned with business objectives and strategies.
• Develop and maintain ITSM metrics and reporting. Provide insights and recommendations to drive continuous improvement.
• Collaborate with cross-functional teams to define and implement solutions that meet business needs and align with industry best practices.
• Stay up to date with emerging ITSM trends and best practices and recommend innovations and improvements to enhance service delivery.

Thanks & Regards