Hiring - Jira Admin - Remote

Job Description 

Job Position: Jira Admin

Job Type: W2 Contract

Location: Remote

Duration: 9 months – 12 months 

Responsibilities: 

·       Administer and support Atlassian Jira and Confluence platforms, including user management, permission schemes, workflows, and configurations.

·       Provide technical support to end-users through Jira Service Desk, resolving issues and answering inquiries.

·       Develop custom solutions and integrations utilizing REST APIs to extend the functionality of Jira and Confluence and meet our requirements.

·       Monitor system performance, identify bottlenecks, and troubleshoot performance issues to ensure optimal uptime and responsiveness.

·       Document processes, procedures, and configurations related to Jira and Confluence administration and support.

·       Analyze, review and document application usage to perform data cleanup and archival.

·       Work directly with multiple teams to understand needs and provide recommendations in workflows and configurations. 

Requirements: 

·       5+ years of experience with deep hands-on expertise with the Atlassian product suite (Jira, Confluence), supporting 3rd party add-ons (Proforma, Structure, etc.) and integrations.

·       3+ years writing JQL queries and Jira Dashboards

·       3+ years creating Jira workflows and schemes.

·       2+ years’ experience working with Atlassian Jira Service Management

·       2+ years’ experience writing Groovy scripts for Script Runner for Jira

·       Strong customer Support/Help Desk experience

·       Experience with Atlassian Datacentre to Cloud migrations.

·       Experience in performance tuning of Java applications like Jira and Confluence